SA – IN_ITSM_SNOW

Job Description

• Provide administrative support to the ServiceNow user base. Monitor and optimize the health, usage, and overall compliance of the ServiceNow platform.
• Identify system deficiencies and divergences from best practice within the production instance. Coordinate & execute platform upgrades & maintenance.
• Perform upkeep on existing solutions (e.g. business rules, UI policies, client scripts, ACLs, workflows, dashboard & reporting, data imports, service catalog development, etc.)
• Provide after hours and on-call support, as needed. Advise teams on design, development and overall best practice configuration of ServiceNow.
• Assist with the design and configuration of new solutions in ServiceNow.
• Five or more years of progressive IT experience supporting enterprise applications Three or more years of direct administration experience with ServiceNow Three or more years of hands-on experience with ServiceNow components such as Service Catalog, Incident, Problem, Change, Asset, Release, Knowledge, Performance Analytics etc.
• Working knowledge of the IT Operations Management (ITOM) suite of capabilities, to include MID deployment, Discovery, CMDB, Orchestration, Event Management, Operations Intelligence, Service Mapping, etc.
• Excellent knowledge of ServiceNow best practices and ongoing knowledge of latest ServiceNow features

Mandatory Skills

• Servicenow- Look for a candidate who has experience of working as a service now developer & now is an architect and has implemented service now end to end . Profiles with experience in ITSM( It services management )/ ITOM ( IT operation Management)
• Years Of Experience- 8 to 12 years ( relevant exp )
• Location : Bangalore/Chennai/Hyderabad – Can be given WFH if profile is very good
• Budget: Open (40-48 LPA) . Please don’t look beyond budget
• Immediate Joiners only (15-20 days-Priority) DON’T SHARE PROFILES MORE THAN 1 MONTH NP